Frequently Asked Questions

Our most beginner-friendly choice is the D Minor (D Kurd) scale intuitive, emotional, and versatile for both meditation and expressive playing.

Why D Minor? Every note harmonises naturally with every other note, so there are no wrong combinations. You can pick it up without any musical experience and sound beautiful within minutes.

→ OurAeris (9 notes) is the easiest entry point. The Kaleon and Mayashi offer more range as you grow.

440Hz is the worldwide musical standard the reference pitch used in orchestras, recordings, and most instruments globally. It sounds bright and clear.

432Hz is slightly lower (by about 8 vibrations per second). Many people describe it as warmer, softer, and more meditative though this is a matter of personal perception, not physics.

Both sound genuinely beautiful on a handpan. When in doubt, go 440Hz it'll harmonise with everything else.
If you're drawn to sound healing and deep meditation, try 432Hz. You can listen to both on each product page before deciding.

9 notes cleaner, more focused. Easier to learn and navigate. Great for meditation and beginners. The sound is pure and uncluttered.

12 notes more melodic range, more options for improvisation and composition. Better if you want to grow with your instrument or explore more complex melodies.

There's no objectively better option it depends on what you want to express. If you're unsure, start with 9 notes.

No. That's one of the most beautiful things about the handpan it's specifically designed so that every note you play sounds right. There are no wrong notes, no dissonance, no music theory required.

Most people are playing their first melody within 10–15 minutes of picking it up. No lessons, no sheet music, no rules.

Production: 3–5 business days (your instrument is assembled, tested, and tuned specifically for your order)
Shipping: 3–6 business days (United Kingdom, Germany, United States, Canada)
Total estimate: 6–11 business days from your order date

You'll receive a tracking link by email as soon as your instrument ships.

No. All taxes and duties are fully included in your price. There are no hidden fees on delivery what you see at checkout is what you pay, whether you're ordering to the UK, Germany.

We handle everything you just receive your instrument.

Yes. Once your instrument ships, you'll receive a tracking link by email so you can follow your package every step of the way.

Yes. We ship to the UK, Germany, and many countries worldwide. Exact availability and shipping times are shown at checkout based on your country.

We accept major credit cards, PayPal, Apple Pay, and Google Pay.

Absolutely. All payments are encrypted and securely processed. We never store your card details.

Installment options may be available depending on your country and payment provider at checkout.

Fair question. Here's what we do:

1. Listen before you trust every product page has real sound recordings of the actual instrument so you can hear exactly what you're buying.

2. Individually tested & tuned each instrument is played, checked for resonance, and tuned by hand in Europe before it ships. Not factory-line. Not automated.

3. 4.7/5 from 900+ verified reviews real customers, real experiences.

4. 30-day money-back guarantee if you're not happy with the sound or quality when it arrives, you can return it. No questions.

Every handpan ships with:

✓ The handpan instrument
✓ Protective packaging
✓ Tuning certificate
✓ Care & maintenance guide

Hard cases, bags, and additional accessories are available separately in our Accessories section.

If your order hasn’t shipped yet, contact us as soon as possible. We’ll always try to help.

We offer a 30-day satisfaction guarantee. If you're not happy with your instrument for any reason within 30 days of delivery, contact us to initiate a return. The instrument must be in original condition. We'll guide you through the process.

Simply contact our support team with your order number, and we’ll guide you through the process.

You can reach us via email or through our contact form. Our team responds within 24 hours.